Q. Who Pays for it?
A. MyPostie® is free for mail received by residents at the Kiosk and (at the discretion of the installed site) cost a nominal fee for each outgoing mail item sent to Web Users. The usage fee would then be similar to the cost of sending a letter by regular Post.

Q. Is my Letter secure and confidential?
A. Yes, MyPostie® is a Virtual Private Network(VPN) and therefore eliminates the concerns about privacy and security. Although remote users access MyPostie® via the Internet, they are connected within our secure website. This is done so to prevent any risks associated with public access. Letters are removed from the system automatically when they are successfully received at their destination.

Q. Can I add more people to my list of correspondents?
A. Yes, you can have an unlimited number of people to correspond with - as long as they have an email address.

Q. How do I enroll for MyPostie®?
A. You can visit our website at www.mypostie.com or simply fill in the enrolment form and fax or mail it to us at the address on the website.

Q. What happens if I lose my ID Card?
A. We can replace your card within 24 hours – a small fee may be associated with this.

Q. Can I cancel my membership if I need to?
A. Yes, the MyPostie® membership is discretionary – just like any ISP and can be terminated at any time.

Q. Do I need any special equipment to use it?
A. No, the MyPostie® Kiosk provides all that is required by a “Kiosk User” and communicates automatically with Family and Friends via the MyPostie® Website which is accessible via a standard internet browser.

Q. Is it complicated to use?
A. No, the primary objective of MyPostie® is to be simple and easy to use. All the functions are operated via a Touch Screen – there is no keyboard or mouse…… and there is no evidence on the screen of any technical information or controls. Users of MyPostie® do not require any special computer skills or technical knowledge to operate it effectively.

Q. Can I take my letter away and keep it?
A. Yes, MyPostie® includes a printer to allow you to take your letter with you to read and store in the same way as if the letter had come in the mail.

Q. Can MyPostie® send and receive Photographs?
A. Yes, MyPostie® includes a unique Personal Photo Album to store your favourite Photos on line for review at any time. You can manage your Gallery with easy-to-use controls on the Screen.

Q. What other functions can MyPostie® provide?
A. MyPostie® will initially allow you to Send and Receive Letters and Photographs. We are planning to include additional services which will be easy to access via the MyPostie® Kiosk – many of these will be as a result of suggestions from our Members.

Q. Can I get help if I need it?
A. The staff at your Site can provide assistance and can seek further advice (from the MyPostie® Support Staff) on your behalf at any time.

Q. Where does MyPostie® come from?
A. MyPostie® is an Australian invention – owned by an Australian Company and committed to providing a useful and practical service to Seniors in Communities.

Q. Is MyPostie® unique?
A. MyPostie® has a Patent Pending and is therefore believed to be unique.

Q. Why was MyPostie® developed?
A. MyPostie® was developed after significant research found that there was a significant sector in the Australian Community that was unable to either Afford, Understand or Successfully Operate conventional Email using existing Computer Facilities – yet they wanted to communicate with Family and Friends who were active Email users.